Shipping Policy
Welcome to Aditi Toys! We’re delighted to serve you, and we want to ensure you have a clear understanding of our Shipping Policy. This policy outlines how we handle the shipment of your orders, including delivery times, tracking, and other important information.
By placing an order on Aditi Toys, you agree to comply with and be bound by the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please don’t hesitate to contact us.
Order Processing
Order Confirmation: Once you place an order, you will receive an order confirmation email containing details of your purchase. Please review this confirmation to ensure all information is correct.
Processing Time: Our team will process your order within 2-3 business days. Orders are processed during our regular business hours, Monday through Sunday, excluding holidays.
Shipping Methods
- Shipping Providers: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The specific carrier and shipping method may vary depending on your location and the nature of the product.
- Estimated Delivery Time: The estimated delivery time for your order will be provided during the checkout process. Please note that delivery times may vary based on your location, product availability, and unforeseen circumstances.
- Shipping Fees: Shipping fees are calculated based on the destination, the weight and dimensions of the package, and the selected shipping method. You can view the shipping costs during the checkout process before finalising your purchase.
- Order Tracking: We provide tracking information for all orders. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
International Shipping
International Orders: We offer international shipping to select countries. Please be aware that international orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These fees are the responsibility of the recipient.
Order Changes and Cancellations
- Changes: If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible after your order has been shipped.
- Cancellations: To cancel an order, please contact us within 2 hours of placing your order. We will attempt to cancel it if it has not yet been processed. Once an order has been processed, it cannot be cancelled.
- Lost or Damaged Packages
- Lost Packages: If your package is lost during transit, please notify us immediately. We will work with the shipping carrier to locate your package or provide a suitable resolution.
- Damaged Packages: If you receive a package that appears to be damaged, please take photos of the packaging and its contents, and contact us as soon as possible. We will assist you in resolving the issue.
Contact Us
If you have any questions or need assistance with your order or shipping, please reach out to our customer support team at customersupport@chanak.co . We are here to help and ensure that your shopping experience at Aditi Toys is as smooth as possible.
Thank you for choosing Aditi Toys. We appreciate your trust, and we’re dedicated to delivering your orders promptly and securely.